By John Evan Frook
There's a new breed of Web tracking software developers
on the horizon.
Newcomers WebThreads and Andromedia Inc., are prepped
to announce Monday products that make use of Netscape's cookies technology
to track visitors in real-time. The WebThreads and Andromedia software
packages enables sites to follow users through a session-vanguard technology
that introduces a host of interactivity, the two newcomers say.
Both WebThreads and Andromedia sell tracking tools as
scaleable solutions. Each stresses the flexibility in their products that
they say allow site developers to add content management and advertising
rotation.
Yet WebThreads and Andromedia face uphill climbs. The
Web traffic measurement field is crowded with competitors. Interse Corp.
and net.Genesis have already carved out mindshare for its MarketFocus and
net.Analysis traffic analysis products. Others like W3.Com have been offering
a direct real-time tracking for several months.
A break to daylight for WebThreads and Andromedia may
well depend on partnerships with developers to build "must-have"
site applications, such as ad and content management applications, which
work best with real-time tracking techniques.
"It is wait-and-see time," says Rajat Bhargava,
chairman of net.Genesis. "It is a big market. If they have a great
product they each have a chance at being successful, but it all will boil
down to execution."
WebThreads, based in Vienna, Va., appears to be the furthest
along of the two. It is prepared to begin shipping Monday an $895 tool
features drag-and-drop real-time tracking applications tailored for the
novice Webmaster. Meanwhile, San Francisco-based Andromedia plans to ship
in the third quarter its $1,800 to $35,000 Aria World Wide Web Recording
and Reporting System this fall.
Advent of WebThread and Andromedia could split the traffic
market. Previously, Web traffic analysis tools were often lumped together
with real-time trackers.
Net.Genesis' Bhargava points up that significant advancements
have been made in the analysis field. For example, net.Analysis has just
added a function to its software that identifies when a visitor enters
a non-functioning URL. Without it, Webmasters have no way to retain visitors
attempting to enter a defunct page. That little tweak will make a big difference
in software sales, he says.
Andromedia says it is absolutely critical to identify
users as soon as they reach a site, and he anticipates burgeoning demand
for real-time tracking tools.
"It is like standing on the edge of a raging river
and trying to figure out how quickly the river bed is eroding," says
Godfrey. "You have to be able to stop the river and take snapshots.
The Internet is in constant motion, so there's no built-in mechanism to
take those snapshots. That's what our products do."
Introduction of WebThreads and Andromedia doesn't mean
others are surrendering the real-time tracking market. Measurement services
like NetCount and Internet Profiles Corp. (I/Pro), and established software
developers Interse and net.Genesis, are ideally positioned to compete in
the real-time tracking. Several established firms claim such functionality
already, and others are racing to add immediacy to their offerings.
Andromedia's Godfrey says real-time tracking is the gateway
for some powerful site functionality. For example, Andromedia is being
tested on an Internet casino. Real-time tracking will operate as cyberspace's
equivalent of an eye-in-the-sky, Godfrey says. It will work to watch every
visitor's move and separate professional and amateur bettors based on their
actions. Otherwise, card counters could make a killing on the Web, Godfrey
adds.